Contact us

Tel: (01) 904 1748

(Lines Open: Mon - Fri 9.30am - 5.00pm Only)

 

Frequently Asked Questions

Q. Which courier company do you use?
A. We use DPD and An Post for deliveries.

Q. How long does delivery take?
A. Please allow up to two to four working days for delivery.

Note: Please allow extra time for delivery during peak periods (Summer, Christmas & Black Friday etc). 

Q. I live in Kildare can I collect the order myself?
A. No, we do not offer a click and collect service.  Meeting customers individually will impact on the delivery schedule of other customer orders.

Q. Can I track my order online?
A. Yes, we can provide you with a DPD tracking no on request.

Q. Will I have to pay any VAT, Customs or Duty on my order on delivery?
A. No, all our orders are dispatched from County Kildare, therefore you should receive your order promtly and without any further charges.

Q. Can I pay by cash on delivery to the courier?
A. No, unfortunately the courier does not accept any payment for goods on behalf of Cole Golf.

Q. What methods of payment do you accept?
A. If you are making your purchase online we accept: PayPal, Visa, Mastercard or debit cards.

Q. Do you accept, postal orders, bank transfers or bank drafts?
A. Yeswe do accept all of these methods of payments.  Please make postal orders, bank transfers and bank drafts payable to Cole Golf.

Q. Do you accept cheques?
A. No, unfortunately we do not accept cheques for payment of goods or services.

Q. Do you accept GUI vouchers?
A. No, unfortunately we do not accept GUI vouchers for payment of goods or services.

Q. Can you reserve an item for me that is currently out of stock?
A. Yes, we can reserve items for you, (provided the item is available with the supplier). We will contact you straight away when the item arrives back in stock.

Q. Can you order a specific item for me?
A.
Yes, provided the item is available with the supplier, we can order left handed options or longer clubs for taller players for example. Please contact us to check if the option is available.

Q. Do you accept second hand items in part exchange for a new item?
A. No, unfortunately we do not, as we do not sell/deal in second hand items.

 

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